LOGISTICS CUSTOMER CARE EXECUTIVE
| Job Location |
Calicut Airport Jn. |
| Salary |
(negotiable) |
| Job Type |
Full-time |
Primary Responsibilities:
- Handle customer inquiries and provide information about logistics services.
- Track and monitor shipments, providing status updates to customers.
- Resolve customer complaints and issues in a timely and professional manner.
- Coordinate with internal departments to ensure seamless service delivery.
- Assist in processing orders, preparing necessary documentation, and maintaining customer records.
- Provide after-sales support and follow-up on customer feedback.
Key Skills Required:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in customer service software and Microsoft Office.
- Ability to multitask and work under pressure.
- Strong organizational and time-management skills.
- Attention to detail and accuracy.
Qualifications:
- Previous experience in customer service, preferably in the logistics sector.
- Familiarity with logistics.
- Multilingual abilities (advantageous for international logistics).
- Knowledge in MS OFFICE
